Cross-border opening of a payment account

A consumer makes a request for cooperation in the Slovak language in paper form and delivers it in person or by post. A request for cooperation delivered by post must contain an official certificate of authenticity of the signature.

A request for cooperation shall include the date the payment service provider is to provide the consumer with the requested cooperation.

Forms of cooperation

1. Providing the consumer with information

• on the consumer’s payments and direct debits, including standing orders as at the date of making the request for cooperation;
• in particular on the type of protection of the consumer’s payment account against direct debit, a unique mandate reference for a direct debit and on the direct debit beneficiary’s unique identifier in the case of a direct debit in euros;
• on incoming standing orders for payment and direct debits executed on the consumer’s payment account in the last 13 months.

2. Transfer of funds from the consumer’s payment account to a payment account opened by the consumer or held by the consumer with a payment service provider in another Member State, if the request for cooperation contains data enabling the payment service provider in another Member State and the consumer’s payment account to be identified;

3. Cancellation of the consumer’s payment account.

Deadlines/time limits for the cross-border opening of a payment account

1. Providing the required cooperation

• on the day specified by the consumer in the request for cooperation;
• on the sixth working day following receipt of the request for cooperation by the payment service provider, if the consumer’s request for cooperation specifies a day which is less than six working days from the day following receipt of the request for cooperation.

2. Completion of an incomplete or incorrectly completed request for cooperation upon notice delivered by the payment service provider to the consumer

• within ten working days from the receipt of the notice by the consumer.

3. Informing the consumer of the rejection of the request for cooperation and the reasons for the rejection

• without delay.

4. Transfer of funds to the consumer’s account with a payment service provider in another Member State, if the consumer so requests and unless the consumer’s obligations relating to the payment account prevent the transfer from being effected

• on the day specified in the consumer’s request for cooperation, but in any event no earlier than 20 working days from the date of receipt of a duly made and complete request for cooperation unless the payment service provider and the consumer agree otherwise.

5. Transfer of the balance of the funds to the consumer’s account with a payment service provider in another Member State, if the consumer so requests and unless the consumer’s obligations relating to the payment account prevent the transfer from being effected

• on the date of expiration of a notice period in the case of termination of a framework agreement with the payment service provider.

6. Informing the consumer of obligations which prevent the funds from being transferred, if the consumer requests the payment service provider to transfer the funds to the consumer’s payment account with a payment service provider in another Member State

• without delay.

7. Informing the consumer of obligations which prevent the payment account from being cancelled, if the consumer requests the payment service provider to cancel the payment account

• without delay.

8. Removal of an obstacle on the consumer’s part that prevents the funds from being transferred to a payment account with a payment service provider in another Member State or that prevents the payment account with the payment service provider from being cancelled, if the consumer requests the transfer of the funds or the cancellation of the account in his/her request for cooperation

• within a time limit set by the bank.