Service Contact
About the service Contact
With Service Contact, you'll get instant access to your accounts, selected services and bank transaction entries, along with our professional advice.
We are available by calling:
0850 123 000
In Slovakia
+421 248 555 970
abroad
Now you can contact the bank even more easily
Call us from the Mobile Banking app and save time with lengthy identity verification. Thanks to the Contact service directly in the app, it's easier, faster and more secure.
How to do it?
- Log in to Mobile Banking with a 4-digit mobile PIN or biometrics
- An orange lightning bolt icon will appear in the bottom right menu
- After clicking it, select the first option Contact
- Once connected, we will no longer need you to authenticate with the security feature
Benefits
- information on products, interest rates, rate card and price list,
- advice on products and services provided by the bank.
If you use Nonstop Banking you also get other benefits without the need for a data connection:
- Setting up and adjusting selected products over the phone without the need to visit a branch,
- the possibility to make payment orders,
- set up SMS/email alerts, set limits on security features and payment cards.
Services
Accounts and Payments
- entering simple payment and foreign payment orders, standing and automatic transfers and setting up direct debits
- checking the current balance and account movements
- sending payment confirmations to the client's email
- setting up account statements
- account modification (i.e. adjusting the account to the client's needs)
Payment cards
- blocking of payment cards
- deactivation and activation of payment cards
- information on transactions made with payment cards
- setting up payment card notifications
- setting payment card limits
- issuing a payment card
Loans
- concluding a VUB loan contract over the phone
- concluding a Flexidebet contract over the phone
- credit card contract conclusion
Services for you
- advice and assistance
- blocking
- security
- reporting cash and exchange transactions
- confirmations for products and services without visiting a branch
- travel and personal effects insurance
- arranging an appointment at a bank branch
Establishing
You can obtain the Contact service at any branch or via the web form by setting up the Nonstop Banking service of which it is a part. Setting up Nonstop Banking is free of charge and is not conditional on using any other product of the Bank. By setting up Nonstop Banking, you automatically get access to all Nonstop Banking services free of charge:
- Internet Banking
- Mobile Banking
- Contact service
- ePayments
Login
You log in to the Contact service via
- an identification number (ID)
- In the second step, you confirm your login with one of the security features SMS Authorization, Mobile PIN, Mobile Token or Token
If you call the Contact service from the VUB Mobil Banking application, you will not need to log in and your request will be processed faster.
In the case of blocking the password, a visit to a bank branch is not required to log in to the Nonstop Banking services. Simply contact CONTACT service by phone, where you will be given a new login password after correct identification.
You can make a payment from your own account up to the maximum remaining daily limit on the security feature that you use to confirm the payment. However, if you are making a payment from another account holder's account (i.e. from an account to which you have been granted payment authorisation), you may make the payment up to the maximum remaining daily limit on the security feature that you use to confirm the payment, and up to the maximum remaining daily limit per person defined by the account holder for that account.
Before calling the Contact Service Line, have your identification number ready to log in to Nonstop Banking. If necessary, the automated voice system will request your identification number from you. Choose the option that best fits your request and you will then be connected to our operator.
If you call the Contact service from the VUB Mobile Banking application, you will not need to log in and your request will be processed more quickly.
If our operators are busy dealing with requests from other clients, please use other means of communication with us. You can chat with us on our website, send us a message via our contact form or email us at our address kontakt@vub.sk.
Entering your identification details via Contact is like presenting your ID card at a bank branch. We will use them to verify your identity so that we can provide you with specific information regarding your products and services or carry out banking transactions as you wish.
