Financial intermediation
Filing complaints
Procedure for submitting complaints concerning financial intermediation activities of VÚB, a. s., a tied financial agent, tied investment agent or subordinate financial agent
A complaint concerning financial intermediation activities carried out by VÚB, a. s. or its financial agents may be submitted to VÚB, a. s. in one of the following ways:
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in person at a VÚB, a. s. branch or in writing by post to the following address: VÚB, a. s., Riadenie podnetov klientov, Mlynské nivy 1, 829 90 Bratislava 25,
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by email to kontakt@vub.sk, by telephone at 0850 123 000 (from Slovakia), +421 2 4855 5970 (from abroad), or through the Nonstop Banking and VÚB Online Banking services,
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using the form available on the VÚB, a. s. website: Complaint Form.
VÚB, a. s. will provide the client with a response to the submitted complaint within 30 days from the date of its receipt. In justified cases, VÚB, a. s. may extend the period for responding to the complaint to 60 days. In such a case, the client will be informed in writing of the reasons for extending the period for handling the complaint.
A written complaint may also be submitted to the relevant authority supervising financial intermediation pursuant to Act No. 186/2009 Coll. on Financial Intermediation and Financial Advisory Services, as amended.
Disputes arising from the provision of financial intermediation may also be resolved by means of out-of-court dispute resolution. The conditions for such dispute resolution, as well as the rights and obligations of the parties, are governed in particular by Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended, Act No. 420/2004 Coll. on Mediation and on the Amendment of Certain Acts, as amended, and Act No. 244/2002 Coll. on Arbitration Proceedings, as amended.
Information pursuant to Act No. 186/2009 Coll. on Financial Intermediation and Financial Advisory Services, as amended
VÚB, a. s. operates under a licence granted by the National Bank of Slovakia as a financial intermediary in the insurance or reinsurance sector.
VÚB, a. s. is registered in the Register of Financial Agents, Financial Advisers, Financial Intermediaries from Another Member State in the Insurance or Reinsurance Sector and Tied Investment Agents maintained by the National Bank of Slovakia (hereinafter referred to as the "Register"), in the insurance or reinsurance sub-register, in the list of independent financial agents under registration number 26796.
As an independent financial agent, VÚB, a. s. carries out financial intermediation independently and through subordinate financial agents, based on contractual relationships with cooperating insurance companies.
As a financial institution, VÚB, a. s. distributes its products and services through tied financial agents registered in the Register, in the sub-register for accepting deposits and granting loans, housing loans and consumer loans, as well as through tied investment agents registered in the Register, in the capital market sub-register. These agents carry out financial intermediation or provide investment services in the name and on behalf of VÚB, a. s.
The financial agent does not have a qualifying holding in the share capital or voting rights of VÚB, a. s., and neither VÚB, a. s. nor any person controlling VÚB, a. s. has a qualifying holding in the share capital or voting rights of the financial agent.
Information about VÚB, a. s. as a financial intermediary and about its financial agents can be verified in the Register on the NBS website.
Information on intermediated products
List of products intermediated by VÚB, a. s.
- Life insurance
- Household insurance
- Property insurance
- Loan repayment protection insurance
- Travel insurance
- DOMino property and personal liability insurance
- Motor own damage insurance
- Compulsory motor third-party liability insurance
- Guaranteed Asset Protection Insurance (GAP)
- Personal belongings and card insurance
Information pursuant to Act No. 186/2009 Coll. on Financial Intermediation and Financial Advisory Services, as amended
VÚB, a. s. operates under a licence granted by the National Bank of Slovakia as a financial intermediary in the insurance or reinsurance sector.
VÚB, a. s. is registered in the Register of Financial Agents, Financial Advisers, Financial Intermediaries from Another Member State in the Insurance or Reinsurance Sector and Tied Investment Agents maintained by the National Bank of Slovakia (hereinafter referred to as the "Register"), in the insurance or reinsurance sub-register, in the list of independent financial agents under registration number 26796.
As an independent financial agent, VÚB, a. s. carries out financial intermediation independently and through subordinate financial agents, based on contractual relationships with cooperating insurance companies.
As a financial institution, VÚB, a. s. distributes its products and services through tied financial agents registered in the Register, in the sub-register for accepting deposits and granting loans, housing loans and consumer loans, as well as through tied investment agents registered in the Register, in the capital market sub-register. These agents carry out financial intermediation or provide investment services in the name and on behalf of VÚB, a. s.
The financial agent does not have a qualifying holding in the share capital or voting rights of VÚB, a. s., and neither VÚB, a. s. nor any person controlling VÚB, a. s. has a qualifying holding in the share capital or voting rights of the financial agent.
Information about VÚB, a. s. as a financial intermediary and about its financial agents can be verified in the Register on the NBS website.
List of financial institutions
Generali Slovensko poisťovňa, branch of an insurance undertaking from another Member State
Lamačská cesta 3/A
841 04 Bratislava - Karlova Ves city district
Company ID: 54 228 573
registered in the Commercial Register of the Municipal Court Bratislava III, Section Po, Insert No. 8774/B
BNP Paribas Cardif Poisťovňa, a.s.
Bottova 2A
811 09 Bratislava - Staré Mesto city district
Company ID: 36 534 978
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 2547/B
MetLife Europe d.a.c., branch of an insurance undertaking from another Member State
Pribinova 10
811 09 Bratislava
Company ID: 47 257 105
registered in the Commercial Register of the Municipal Court Bratislava III, Section Po, Insert No. 2699/B
MetLife Europe Insurance d.a.c., branch of an insurance undertaking from another Member State
Pribinova 10
811 09 Bratislava
Company ID: 47 257 091
registered in the Commercial Register of the Municipal Court Bratislava III, Section Po, Insert No. 2698/B
Allianz - Slovenská poisťovňa, a.s.
Pribinova 19
811 09 Bratislava - Staré Mesto city district
Company ID: 00 151 700
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 196/B
Colonnade Insurance S.A., branch of an insurance undertaking from another Member State
Moldavská cesta 8 B
042 80 Košice - Juh city district
Company ID: 50 013 602
registered in the Commercial Register of the Municipal Court Bratislava III, Section Po, Insert No. 591/V
ČSOB Poisťovňa, a.s.
Žižkova 11
811 02 Bratislava
Company ID: 31 325 416
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 444/B
KOMUNÁLNA poisťovňa, a.s. Vienna Insurance Group
Štefánikova 17
811 05 Bratislava
Company ID: 31 595 545
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 3345/B
KOOPERATIVA poisťovňa, a.s. Vienna Insurance Group
Štefanovičova 4
816 23 Bratislava
Company ID: 00 585 441
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 79/B
UNIQA pojišťovna, a.s., branch of an insurance undertaking from another Member State
Krasovského 3986/15
851 01 Bratislava - Petržalka city district
Company ID: 53 812 948
registered in the Commercial Register of the Municipal Court Bratislava III, Section Po, Insert No. 8726/B
Wüstenrot poisťovňa, a.s.
Digital Park I, Einsteinova 21
851 01 Bratislava - Petržalka city district
Company ID: 31 383 408
registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, Insert No. 757/B[GS1]
Information pursuant to Act No. 186/2009 Coll. on Financial Intermediation and Financial Advisory Services, as amended:
VÚB, a. s. operates under a licence granted by the National Bank of Slovakia as a financial intermediary in the insurance or reinsurance sector.
VÚB, a. s. is registered in the Register of Financial Agents, Financial Advisers, Financial Intermediaries from Another Member State in the Insurance or Reinsurance Sector and Tied Investment Agents of the National Bank of Slovakia (hereinafter referred to as the "Register"), in the insurance or reinsurance sub-register, in the list of independent financial agents under number 26796.
VÚB, a. s., as an independent financial agent, carries out financial intermediation independently and through subordinate financial agents, on the basis of contractual relationships with cooperating insurance companies.
VÚB, a. s., as a financial institution, ensures the distribution of its products and services through tied financial agents in the Register, the sub-register for accepting deposits and granting loans, housing loans and consumer loans, and tied investment agents in the Register, the capital market sub-register, who carry out financial intermediation or provide investment services in the name and on behalf of VÚB, a. s.
The financial agent does not have a qualifying holding in the share capital or voting rights of VÚB, a. s. and VUB, a. s. nor does any person controlling VÚB, a. s. have a qualifying holding in the share capital or voting rights of the financial agent.
Information about VÚB, a. s. as a financial intermediary as well as about its financial agents can be verified in the Register on the NBS website.
Financial agents of VÚB, a.s. operating remotely
Tied financial agents
| Business name | Company ID | Registration number in the Register of Financial Agents and Financial Advisers | Date of commencement of activity |
|---|---|---|---|
| Datacomp s.r.o. | 36212466 | 234982 | 5.1.2011 |
| Media splátky, s.r.o. | 46737219 | 235033 | 21.9.2012 |
| MOB Interier s.r.o. | 44948271 | 235037 | 1.7.2016 |
| MUZIKER, a.s. | 35840773 | 235042 | 5.1.2011 |
| SPLÁTKA, s.r.o. | 50864394 | 235075 | 14.6.2017 |
| THS Kežmarok, s.r.o. | 17081815 | 235085 | 18.2.2011 |
| Ing. Štefan Petrek- NATEX Kráľovský Chlmec | 35481854 | 235193 | 5.1.2011 |
| Miroslav Tóth ELEKTRO- M.T | 32618026 | 235219 | 5.1.2011 |
| RESIZE s.r.o. | 51477599 | 253109 | 1.7.2020 |
| ASKO- NÁBYTOK, spol. s.r.o. | 35909790 | 258841 | 13.1.2015 |
Tied financial agents and subordinate financial agents
| Business name | Company ID | Registration number in the Register of Financial Agents and Financial Advisers | Date of commencement of activity |
|---|---|---|---|
| vanfin s.r.o. | 48058653 | 264572 | 20.2.2018 |
| STOPRO spol. s r.o. | 31663192 | 264792 | 1.10.2021 |
| KREDIUM s.r.o. | 54536251 | 267304 | 17.10.2025 |
| XS FIN, s.r.o. | 47881186 | 264584 | 12.1.2016 |
Subordinate financial agents
| Business name | Company ID | Registration number in the Register of Financial Agents and Financial Advisers | Date of commencement of activity |
|---|---|---|---|
| Direct Marketing Delta, s.r.o. | 34131809 | 282701 | 21.11.2024 |
| Crystal Call SK, a. s. | 45342466 | 286686 | 11.6.2025 |
Tied financial agents, subordinate financial agents and tied investment agents
| Business name | Company ID | Registration number in the Register of Financial Agents and Financial Advisers | Date of commencement of activity |
|---|---|---|---|
| Bernard Šalata | 57589585 | 291938 | 1.5.2026 |
| Daniela Janušková | 57589569 | 291943 | 1.5.2026 |
| Erik Blahyj | 50829939 | 291960 | 1.5.2026 |
| Ivan Šarina | 57589500 | 291948 | 1.5.2026 |
| Ivana Kolibková | 57589542 | 291934 | 1.5.2026 |
| Jakub Giertl | 50338820 | 291940 | 1.5.2026 |
| Ján Macháček | 42329647 | 291908 | 1.5.2026 |
| Janka Jurjaková | 40359930 | 291958 | 1.5.2026 |
| Juraj Gombár | 51850826 | 291939 | 1.5.2026 |
| Karolína Hrobáreková | 57589593 | 291932 | 1.5.2026 |
| Marián Výhonský | 57589518 | 291941 | 1.5.2026 |
| Mário Martinka | 50582364 | 291936 | 1.5.2026 |
| Martin Petriga | 52368297 | 291937 | 1.5.2026 |
| Martin Próc | 57589577 | 291946 | 1.5.2026 |
| Martina Kalanková | 57589551 | 291959 | 1.5.2026 |
| Nicola Mezeiová | 57589453 | 291944 | 1.5.2026 |
| Ondrej Šatura | 44390921 | 291942 | 1.5.2026 |
| Peter Mešár | 57589496 | 291947 | 1.5.2026 |
| Samuel Smoľák | 57589470 | 291945 | 1.5.2026 |
| Veronika Kohajdová | 48262374 | 291933 | 1.5.2026 |
| Vladimír Komár | 55660321 | 291935 | 1.5.2026 |
| Mariana Loncová | 50290959 | 294663 | 1.10.2026 |
| Michaela Mrug Horanská | 51091241 | 294664 | 1.10.2026 |
| Miroslav Lhota | 57901473 | 294665 | 1.10.2026 |
| Dana Timárová | 57910031 | 294666 | 1.10.2026 |
| Ing. Eva Gálová | 57910065 | 294667 | 1.10.2026 |
| Daniela Majzerová | 57910090 | 294657 | 1.10.2026 |
| Martina Viktorová | 53472161 | 294658 | 1.10.2026 |
| Mgr. Kristína Halenárová | 57910081 | 294659 | 1.10.2026 |
| Naďa Ondrejovičová | 57910057 | 294660 | 1.10.2026 |
| Ing. Renáta Čopjaková | 51520281 | 294661 | 1.10.2026 |
| Renáta Orságová | 57910049 | 294662 | 1.10.2026 |
| Ing. Linda Szaffková | 57905207 | 294684 | 1.10.2026 |
| Tomáš Peko | 40413471 | 294685 | 1.10.2026 |
