Maestro

The Maestro card is an international debit card that can be used to pay in shops with electronic payment terminals, on the Internet, and to withdraw cash from ATMs. Each transaction made using a Maestro® card is authorized online by the issuing financial institution. It can be used in all places marked with the Maestro logo.

Card Offer

Bratislava card

A non-embossed debit card linked to client’s bank account with the option to make contactless payments. It allows the holder to pay for goods and services or to withdraw cash from an ATM up to the amount of the allowed account balance and in addition it brings many benefits and advantages. Bratislava city card is intended for residents of Bratislava.

Benefits of the card:

  • A contactless payment card
    Contactless payments up to EUR 20 can be made without the need to enter a PIN. Contactless payments exceeding EUR 20 can be also made - simply put the card to the terminal and confirm with the PIN code.

     

  • A multifunction card with many benefits
    In addition to the functionality of a classic payment card, it brings additional benefits:
    • a prepaid ticket for public transport in Bratislava – for more information click www.dpb.sk
    • a library card for the Municipal Library of Bratislava
    • a discount card – various types of discounts and benefits in the capital city Bratislava (only for payments made with the card). For more information about discounts click www.karta.bratislava.sk
Card type Non-embossed debit
Conditions for issuance: - account at VUB
- age of at least 8
- current account at VUB
- permanent residence in Bratislava
Limits: € 10 – 1,000
Use:

- cashless payments for goods and services at retailers
- Internet payments
- cashless payments at retailers through post or telephone
- operations through ATMs (cash withdrawals, access to the available balance, transfer of funds, recharge of prepaid cards of mobile operators, change of the PIN)
- cash advance (cash withdrawal at a bank counter or an exchange office)
- a prepaid ticket for public transport in Bratislava
- a library card for the Municipal Library of Bratislava

Contactless payment: Yes – PayPass
(The PayPass contactless functionality of your card must be activated
by using the card at an ATM in Slovakia, either by withdrawing cash, changing the PIN
or displaying the account balance, or at a POS terminal in Slovakia by entering the PIN code.)

Maestro Dobrý anjel

A non-embossed card with distinctive design representing non-profit organization DOBRÝ ANJEL (Good Angel), which helps people with cancer and their families through regular monthly contributions.

Benefits of the card:

  • A contactless payment card
    Contactless payments up to EUR 20 can be made without the need to enter a PIN. Contactless payments exceeding EUR 20 can be also made - simply put the card to the terminal and confirm with the PIN code.

     

  • Helping others
    VUB Bank contributes to non-profit organization DOBRÝ ANJEL on behalf of the client 1% of the amount of cashless payments made with Maestro DOBRÝ ANJEL cards through payment terminals in Slovakia and abroad. The client is not charged anything, because VUB Bank pays the whole 1% to the DOBRÝ ANJEL system from own funds on behalf of the client. You can check the amount of your contribution through your Angel Account on the www.dobryanjel.sk website.
Card type Non-embossed debit
Conditions for issuance: - account at VUB
Limits: € 10 – 1,000
Use:

- cashless payments for goods and services at retailers
- Internet payments
- cashless payments at retailers through post or telephone
- operations through ATMs (cash withdrawals, access to the available balance, transfer of funds, recharge of prepaid cards of mobile operators, change of the PIN)
- cash advance (cash withdrawal at a bank counter or an exchange office)

Contactless payment: Yes – PayPass
(The PayPass contactless functionality of your card must be activated
by using the card at an ATM in Slovakia, either by withdrawing cash, changing the PIN
or displaying the account balance, or at a POS terminal in Slovakia by entering the PIN code.)

Bratislava card

A non-embossed debit card linked to client’s bank account with the option to make contactless payments. It allows the holder to pay for goods and services or to withdraw cash from an ATM up to the amount of the allowed account balance and in addition it brings many benefits and advantages. Bratislava city card is intended for residents of Bratislava.

Benefits of the card:

  • A contactless payment card
    Contactless payments up to EUR 20 can be made without the need to enter a PIN. Contactless payments exceeding EUR 20 can be also made - simply put the card to the terminal and confirm with the PIN code.

     

  • A multifunction card with many benefits
    In addition to the functionality of a classic payment card, it brings additional benefits:
    • a prepaid ticket for public transport in Bratislava – for more information click www.dpb.sk
    • a library card for the Municipal Library of Bratislava
    • a discount card – various types of discounts and benefits in the capital city Bratislava (only for payments made with the card). For more information about discounts click www.karta.bratislava.sk
Card type Non-embossed debit
Conditions for issuance: - account at VUB
- age of at least 8
- current account at VUB
- permanent residence in Bratislava
Limits: € 10 – 1,000
Use:

- cashless payments for goods and services at retailers
- Internet payments
- cashless payments at retailers through post or telephone
- operations through ATMs (cash withdrawals, access to the available balance, transfer of funds, recharge of prepaid cards of mobile operators, change of the PIN)
- cash advance (cash withdrawal at a bank counter or an exchange office)
- a prepaid ticket for public transport in Bratislava
- a library card for the Municipal Library of Bratislava

Contactless payment: Yes – PayPass
(The PayPass contactless functionality of your card must be activated
by using the card at an ATM in Slovakia, either by withdrawing cash, changing the PIN
or displaying the account balance, or at a POS terminal in Slovakia by entering the PIN code.)

Maestro Dobrý anjel

A non-embossed card with distinctive design representing non-profit organization DOBRÝ ANJEL (Good Angel), which helps people with cancer and their families through regular monthly contributions.

Benefits of the card:

  • A contactless payment card
    Contactless payments up to EUR 20 can be made without the need to enter a PIN. Contactless payments exceeding EUR 20 can be also made - simply put the card to the terminal and confirm with the PIN code.

     

  • Helping others
    VUB Bank contributes to non-profit organization DOBRÝ ANJEL on behalf of the client 1% of the amount of cashless payments made with Maestro DOBRÝ ANJEL cards through payment terminals in Slovakia and abroad. The client is not charged anything, because VUB Bank pays the whole 1% to the DOBRÝ ANJEL system from own funds on behalf of the client. You can check the amount of your contribution through your Angel Account on the www.dobryanjel.sk website.
Card type Non-embossed debit
Conditions for issuance: - account at VUB
Limits: € 10 – 1,000
Use:

- cashless payments for goods and services at retailers
- Internet payments
- cashless payments at retailers through post or telephone
- operations through ATMs (cash withdrawals, access to the available balance, transfer of funds, recharge of prepaid cards of mobile operators, change of the PIN)
- cash advance (cash withdrawal at a bank counter or an exchange office)

Contactless payment: Yes – PayPass
(The PayPass contactless functionality of your card must be activated
by using the card at an ATM in Slovakia, either by withdrawing cash, changing the PIN
or displaying the account balance, or at a POS terminal in Slovakia by entering the PIN code.)

Security

Secure payment in a shop

  • When you pay with your debit card in a shop or in a restaurant, be sure to request confirmation of the transaction made.
  • When paying with a debit card, use the contactless method, if possible. When making a contactless payment, do not let the card out of hand. In this way you can control the whole payment process.
  • If a payment with the debit card is unsuccessful, request confirmation of the rejected transaction.
  • When entering the PIN code to a payment terminal, shield the keypad with your hand. In this way you will prevent other persons from seeing your PIN.
  • If the debit card is misused when making a contactless payment, you are insured with VUB Bank. If the card is misused, we will refund the funds, without participation!

Secure payment on the Internet

3-D Secure

Online shopping involves some risks, but online shopping with the Visa/MasterCard/Maestro debit cards is not only more convenient but also safer. When paying on the Internet with any debit card, you use the 3D - Secure security technology. This service enhances the security of payments in the Internet environment and protects your card against unauthorized use when shopping at all online retailers on whose websites is the MasterCard® SecureCode™/ Verified by VISA logo. The prerequisites are ownership of a debit card and activated Nonstop Banking service.

Set the Internet limit

You can simply set the Internet limit amount for online payments with your card in your Internet/Mobile Banking. If you do not use the card to pay on the Internet at all, you can set the limit to € 0. If you are going to make an online payment, you can increase the limit in Internet Banking and make the payment promptly. You can then decrease the limit at any time.

Protection against Internet scammers

You can claim a card payment in the bank. If you pay with a card and the goods or services have not been provided and the retailer does not respond to your appeals, or refuses to return the payment, you can contact the bank and file a claim.

Do not make online payments with a card in public places

If you are in an Internet café, at school, at an airport or other locations used by unknown users, we do not recommend paying online with your payment card. Public computers may contain malicious code that may copy your login information.

Beware of fraudulent e-mails

The most common form of misuse of personal data is the so-called phishing. It is a fake e-mail that looks like an e-mail sent by the bank in an attempt to obtain your personal data. You may receive a suspicious e-mail seemingly sent by VUB Bank requesting your credit card data, such as the card number, expiry date or the CVV2/CVC2 code from the back side of the card. Please know that VUB Bank never asks to send any sensitive data. When you receive such e-mail you receive, please contact us immediately at number *0200.

Rules of safe use of the card

Never write down your PIN code for your debit card

Your wallet or mobile phone with your written PIN code may be stolen. In such case other persons may easily misuse your funds. Remember that in VUB Bank you can change the PIN code for your debit card at any time through an ATM.

Do not share your PIN code with anyone

Do not disclose your PIN code to your family, friends, police or employees of VUB Bank. VUB Bank never asks for information about your PIN code, neither in person nor by e-mail or through the Kontakt service.

Using an ATM

When entering the PIN code to an ATM, shield the keypad with your hand and make sure no other persons stand behind you.
After a successful cash withdrawal, put the card and the cash discreetly back in your wallet before walking away from the ATM.
If the ATM withholds your card or does not dispense the money, contact us at * 0200. Do so before walking away from the ATM.

Cash limit

Decrease the cash limit for your credit card. For increased safety, you can decrease your cash limit for ATM withdrawals in Internet Banking for free at any time. If you need more cash, you can increase the limit in Internet Banking again, up to the limit allowed for your credit card type.

Statements

Regularly check your debit card statements. Statements are available in Internet Banking and you can also set free sending of electronic statements via e-mail. If you suspect that a payment was not made by you, please contact us immediately at number *0200.

Notifications

Set up the SMS or e-mail notification of transactions made with the credit card (except for Flexicard and MasterCard original). In this way you can check all payments made with the card. If you do not recognize the payment specified in the SMS/e-mail, please contact us immediately at *0200. Notifications are commonplace for selected credit cards.

To download

To download PDF
General Terms and Conditions of VUB, a.s. for Deposit Products valid from 23 May 2015
Price List

FAQ

What is a debit card, to whom and when is it issued by the bank?

It is a payment card issued for your account. It means that as the card owner you use your own money deposited into your bank account when making a payment with the card at a retailer or withdrawing cash from an ATM.

How to block the card when it is lost or stolen?

To block the card, please report the loss or theft immediately to the 24-hour KONTAKT service, which will ensure its immediate blocking.

Phone number: 0850 123 000 (+421 2 4855 5970 from abroad); if you cannot report the loss or theft, other person may do so.




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