Mission and values
To be the Best Bank in Slovakia for customer satisfaction, while maintaining excellence in profitability and operating efficiency.
Conscious of the value of our activities and services following the needs of the community we are part of and based on trust and respect for all our stakeholders - customer, employees and shareholder to create a sense of belonging of our employees and community and compete on the market with a sense of fair play and promote sustainable growth and results.
Our role is to provide high-quality banking and financial services to clients and to continuously make improvements in all areas of our business activity.
- Values of VÚB brand
- Values of Intesa Sanpaolo group
- Investor protection (MiFID)
- Anti-money laundering
- Confidential Data Processing
Values of VÚB brand
We would like to offer products and services that are simple and understandable. We are able to adapt and respond flexibly.
Our aim is to address specific problems of people, we strive to deliver relevant solutions. When introducing innovations, we are seeking for added value for our clients.
We think of the needs of clients and employees and we would like to build long-standing relationships. We are not humans who have become bankers, but we are bankers who have remained humans.
We believe that everything goes better with a smile, and for that reason we strive to ensure that our clients have also reason to smile each time visiting VÚB bank.
Values of Intesa Sanpaolo group
We pursue our goals with honesty, fairness and responsibility, in full and true respect of the rules and professional ethics and in the spirit of signed agreements.
We set ourselves the goal of continuous improvement, forward thinking, anticipating challenges and fostering creativity aimed at innovation, both recognising and rewarding merit.
We are committed to making transparency the basis of our actions, advertising and contracts in order to allow all our stakeholders to make independent and informed decisions.
Respect for specific qualities
It is our intention to combine large-scale operations with profound local roots and to be a bank with a broad vision, without losing sight of individuals.
We are committed to eliminating all forms of discrimination from our conduct and to respecting differences in gender, age, ethnic origin, religion, political and union persuasions, sexual orientation and identity, language or disability.
Values of the individual
The value of each single person is a guide for our modus operandi: we use listening and dialogue as tools to continuously improve our relationships with all of our stakeholders.
Responsibility in the use of resources
We aim to use all of our resources attentively, promoting behaviour based on resource optimisation and avoiding waste and ostentation, and we give priority to choices that take sustainability into account.
Investor protection (MiFID)
In this section you can find information about investment services provided by VUB bank.
|Best execution policy under MiFID|
|Information on handling claims, complaints and inquiries|
||Price per item
ISIN – security identification number
Stock exchange – identification of the deal location
- "OTC" – over-the-counter market
- "D" – determined (affected) deal
- "N" – negotiated deal
- "A" – amendment of an existing deal (Amendments)
- "C" – cancellation of an existing deal (Cancellation)
Our involvement in the combat against money laundering and terrorist financing is primarily driven by threat that it poses to the entire society.
We adopted created strict internal rules in order to prevent these negative phenomena. Our internal rules are based on the Slovak legislation as well as on the legislation of the European Union, recommendations of international bodies such as Financial Action Task Force, Basel Committee on Banking Supervision and the Wolfsberg Group.
Basic measures and actions aimed at prevention and detection of money laundering and terrorist financing are laid down in the document VUB AML Guidelines.
|Patriot Act Certification|
Confidential Data Processing
We know that your privacy is important to you and we both respect and protect it. Therefore, we handle your confidential data with utmost caution and with your knowledge and consent. Therefore at this point, we provide you the information on processing of your personal data pursuant to Art. 15 of Act No. 122/2013 Coll. on personal data protection.
Legal Basis for Personal Data Processing
VÚB, a.s., as a bank is entitled to process the personal data of clients and their representatives obtained during contract conclusion or during the life of the contract, even without their consent, especially if:
a) the purpose of the processing of personal data, group of data subjects and the list of personal data is stipulated by a special act,
b) the processing of personal data is necessary for the performance of a contract to which the data subject is party or in order to establish relations prior to entering a contract with the data subject or at the negotiation of alternation of a contract which are held on the request of the data subject,
c) the processing of personal data is necessary to safeguard the rights and law protected interests of the bank or a third party.
The special regulations under a) are in particular:
Banking Act No. 483/2001 Coll., as amended
Act No. 492/2009 Coll. on payment services, as amended
Act No. 297/2008 Coll. on prevention of legalization of proceeds of criminal activity and terrorist financing
Act No. 186/2009 Coll. on financial intermediation and financial advisory services, as amended
Act No. 129/2010 Coll. on consumer loans, as amended
Securities Act No. 566/2001 Coll., as amended
The purpose of processing in terms of the special regulations is mainly to:
- identify, verify and check the identity of clients and their representatives,
- conclude and execute transactions with clients,
- protect and enforce the rights of the bank to clients,
- document the bank's activities,
- perform supervision of the bank on its activity,
- fulfill the duties and obligations of the bank in accordance with the Banking Act or special regulations.
In other cases, the consent of the data subject is the legal basis for processing of personal data, and the bank shall request this consent in writing.
Information on the Rights of the Data Subject
The client, as the data subject, pursuant to Art. 28 of the Personal Data Protection Act, is entitled to require upon a written request from the bank, as the controller:
a) confirmation whether its personal data are or are not being processed,
b) information about the state of processing of its personal data in the filing system in a generally intelligible form; if decision is issued which would produce legal effects on it or significantly affect it, provided that such decision is based solely on the acts of the automatic processing of its personal data, the data subject shall be entitled to familiarize itself with the procedure of the processing and evaluation of operations,
c) exact information, in a generally intelligible form, about the source from which the bank obtained its personal data for their processing,
d) list of its personal data, in a generally intelligible form, which constitute the subject of the processing,
e) rectification or erasure of his inaccurate, incomplete or not updated personal data which constitute the subject of the processing,
f) erasure of its personal data if the purpose of their processing was fulfilled; if any official documents containing personal data constitute the subject of the processing, it may request their returning,
g) erasure of its personal data which constitute the subject of the processing in case of violation of the law,
h) blocking of its personal data due to cancellation of the consent for personal data processing before its expiration if the controller processed the personal data based on the consent of the data subject.
Information on Cross-Border Transfer of Personal Data
When providing services, cross-border transmission is expected, especially into EU-member states (Italy, Croatia, Slovenia, and the Czech Republic) and other countries under the conditions specified by the Personal Data Protection Act.
Below is the list of persons to whom information about you can be provided for the purposes of continuous improvement of our services.